Old Mrs Smith
Mrs. Smith represent the regular, real live person who call us (firefighters) for help when something burns, or something hurts, or something breaks. A lot of Mrs. Smith's immediate and their long-term future depends on how we respond to their call for help, and how we treat her during our time together. Former Phoenix Fire Department Fire Chief; Alan Brunacini, aka “Bruno”, introduced the fire service to Mrs. Smith and the central role she plays in our profession.
As firefighters; every time we pull up our bunkers, jump on to rig, and roll out, we owe it to Mrs. Smith to give the highest level of customer service no matter what the emergency. Never forget, BE NICE!